Company Legal Name: Mealsbridge

Brand: MÄNTÆ. (Mäntæ is a brand owned and operated by MealsBridge, a proprietorship firm, a registered company in India (GSTIN)

Registered Address: Horamaavu Agara MainRoad, Bangalore

GSTIN: 29AXGPB2018J2ZN,

Support Email: support@mantae.com],

Grievance Officer Name: Chandan Bhuiya

grievance@mantae.in

Phone: +91-8317444907,

Vendor Support Email: vendor@mantae.in

Effective Date: 12-Oct’25.

1) Cookie & Tracking Policy

Last updated: 12-Oct’25

1. Introduction

This Cookie Policy explains how Mäntæ (“we”, “us”) uses cookies and similar technologies (SDKs, pixels, local storage) on our website and mobile apps (the “Platform”). It should be read with our Privacy Policy.

2. What are cookies/SDKs?

• Cookies are small text files placed on your device by a website.
• SDKs are code modules embedded in apps to enable analytics, crash reporting, or marketing.

3. What we collect and why

We use:

• Strictly Necessary: session management, security, authentication; cannot be switched off.
• Performance/Analytics: usage statistics, crash analytics (e.g., Google/Firebase Analytics), to improve features.
• Functional: remember preferences (language, location consent).
• Marketing: conversion measurement, ad attribution (e.g., Meta Pixel, Google Ads). Used only with your consent where required.

4. Specific technologies

List actual vendors you use and link to their policies:

• Google Analytics / Firebase Analytics (in-app and web)
• Google Ads / Meta Pixel (if used)
• Sentry/Crashlytics (crash logs)
• OneSignal/FCM (push notifications)

5. Consent & control

• On web, our banner lets you accept/reject non-essential cookies by category.
• In app, use Settings → Privacy → Tracking to disable analytics/marketing SDKs where feasible.
• You can also clear cookies from your browser/app cache at any time; doing so may impact functionality.

6. Retention

Cookie/SDK data is retained per vendor default or until you delete it; unique identifiers may rotate periodically. See Privacy Policy for overall data retention/deletion.

7. Changes

We may update this policy. Material changes will be signposted on the Platform.

Contact: support@mantae.in

2) Vendor Agreement & Seller Policy

Last updated: 12-Oct’25

1. Scope & onboarding

This policy governs businesses (“Vendors”) listing surplus food items (“Rescue Packs”) on Mäntæ. By activating a vendor account, you accept these terms.

Onboarding prerequisites

• Valid FSSAI licence; local trade licence and shop & establishment registration as applicable.
• Bank account/KYC (entity legal name, PAN, GSTIN if applicable, address proof).
• Authorised signatory details and emergency contact.

2. Listings & product accuracy

• Vendors must provide accurate descriptions (cuisine/category, vegetarian/non‑veg mark), indicative quantity/price, and allergen information.
• Rescue Packs are assortment-based; however, any specific statutory label or allergen disclosure on-site must be accurate.
• Display clear pickup window, pickup location, and instructions.

3. Food safety & hygiene

• Comply with FSSAI food safety standards and local health regulations at all times.
• Maintain cold‑chain/hot‑hold as required; do not list unsafe or expired food.
• Allergen and dietary disclosures must be visible on-premise and, where possible, in the listing.

4. Order fulfilment & cancellations

• Honour all confirmed orders during the pickup window.
• If unavailable, cancel in the Vendor Portal at the earliest; repeated last‑minute cancellations may lead to penalties, lowered visibility, or delisting.

5. Pricing, fees & payouts

• Customer price is inclusive of applicable taxes; Vendor is responsible for tax compliance.
• Mäntæ charges service/commission fees per the onboarding sheet. Fees are deducted before payout.
• Payout cycle: Bi-weekly subject to bank holidays and compliance holds. Settlement statements are available in the Vendor Portal.
• Adjustments: Refunds approved under the Refund Policy may be netted off against upcoming settlements; negative balances roll forward.

6. Rating & reviews

• Vendors agree that customers may rate/review; we moderate per our Reviews Policy. We may display aggregate ratings publicly.

7. Compliance & audits

• We may request copies of licences or conduct hygiene spot‑checks. Failure to provide may result in suspension.

8. Intellectual property

• Vendor grants Mäntæ a non‑exclusive licence to use vendor name, logo, images for listing and promotional display on the Platform.

9. Indemnity & limitation

• Vendor will indemnify Mäntæ against claims arising from vendor’s breach of law, food safety, or misrepresentation.
• Mäntæ’s liability to Vendor is limited to fees paid to Vendor in the preceding 3 months.

10. Term & termination

• Either party may terminate with 14 days’ notice. Immediate suspension possible for legal/safety violations.

Vendor Support: support@mantae.in

3) Community Standards & Code of Conduct

Last updated: 12-Oct’25

1. Be respectful

• Zero tolerance for abuse, harassment, hate speech, discrimination, or threats towards staff or other users.

2. Be reliable

• Customers: Arrive within pickup windows; show the order code; bring own carry-bag where required.
• Vendors: Prepare orders on time; honour listings.

3. Be honest

• No fake accounts, ratings manipulation, coupon abuse, scraping, or unauthorised automation.

4. Safety first

• Report any suspected unsafe food immediately in‑app or to support@mantae.in.

5. Consequences

• Policy breaches may lead to warnings, order cancellation, fee forfeiture, temporary or permanent suspension, and, where required, referral to authorities.

4) Grievance Redressal Policy (India)

Last updated: 12-Oct’25

1. Scope

Applies to all complaints about the Platform, content, or transactions.

2. Grievance Officer

Name: Chandan Bhuiya
Email: grievance@mantae.in
Address: Horamavu Agara Main Road, Bangalore
Phone: +91-8971225258

3. How to report

Include: your name/contact, order ID (if any), description, date/time, screenshots.

4. Timelines

• Acknowledge within 24 hours of receipt.
• Resolve within 15 days of receipt (best efforts).
• Expedited removal (within 72 hours) for specified unlawful content categories as per applicable rules.

5. Escalation

If not satisfied, you may escalate to statutory forums available under Indian law (e.g., consumer commissions) with records of correspondence.

6. Record‑keeping

We log complaints, actions taken, and closure dates for audit.

5) Food Safety & Allergen Policy

Last updated: 12-Oct’25

1. Vendor obligations

• Follow Food Safety and Standards Act/Regulations and local health codes.
• Keep preparation/storage areas clean; maintain required temperatures.
• Do not list food beyond safe consumption windows; surplus ≠ unsafe.

2. Allergen & dietary information

• Vendors must prominently disclose the presence/possible presence of common allergens (e.g., gluten, peanuts, tree nuts, milk, eggs, soy, fish, shellfish, sesame) when known.
• For packaged items provided via Rescue Packs, follow applicable labelling display requirements; for loose food, provide on-premise display/handout.

3. Cross‑contact disclaimer

While vendors take care, cross‑contact can occur. Users with severe allergies should check with the vendor before purchase/collection.

4. Reporting

Suspected unsafe food → do not consume; contact support with photos/details within 24 hours. We may request disposal and will investigate with the Vendor.

6) General Disclaimer

Last updated: 12-Oct’25

• Mäntæ is a marketplace facilitating reservations between customers and independent Vendors; we do not manufacture, store, or control the food.
• Rescue Packs are discounted assortments; exact contents may vary from images or previous orders.
• To the extent permitted by law, Mäntæ is not liable for indirect or consequential damages. See Terms & Conditions for complete limitation clauses.

7) Payment & Security Policy

Last updated: 12-Oct’25

1. Accepted methods

UPI, debit/credit cards, netbanking, wallets as supported by our payment partners.

2. Secure processing

• Payments are processed by PCI‑DSS compliant partners. We do not store card numbers on our servers.
• We use HTTPS/TLS, tokenisation, and risk controls to protect transactions.

3. Refund initiation

• Eligible cancellations or vendor cancellations are initiated immediately upon approval. Posting to your account depends on your bank/issuer.

4. Failed/aborted transactions

• If your account is debited but the order fails, the payment system participant will auto‑reverse the amount within the regulatory turnaround times. If delays occur beyond those timelines, you may be eligible for per‑day compensation from the concerned participant as per applicable rules.

5. Chargebacks & disputes

• If you dispute a charge with your bank while a refund is under review, our investigation may pause pending the issuer’s decision. Proven fraud may lead to account suspension.

8) Intellectual Property Policy & Notice–Takedown

Last updated: 12-Oct’25

1. Ownership

All platform code, design, logos, and content are owned by MealsBridge or its licensors. Vendors retain ownership of their marks and photos, while licensing us to display them on the Platform.

2. User‑generated content (UGC)

By posting reviews, photos, or comments, you grant us a worldwide, royalty‑free licence to use, reproduce, and display that content on the Platform and in promotions, subject to the Reviews Policy.

3. Reporting IP infringement

Send a notice with: (a) your contact, (b) identification of the work, (c) specific URLs/screens, (d) statement of good‑faith belief and authority, (e) signature.

Copyright/Trademark Agent:

We may remove or disable content upon credible notice and notify the uploader. Repeat infringement can lead to account termination.

9) User Ratings & Reviews Policy

Last updated: 12-Oct’25

1. What’s allowed

• First‑hand, relevant, respectful feedback about your experience.

2. What’s not allowed

• Hate speech, threats, personal info, advertising, off‑topic rants, incentivised or fake reviews. Vendors cannot require positive reviews.

3. Moderation

• We may hide or remove content that violates this policy or law. Minor edits for profanity masking or personal data removal may be applied.

4. Right of reply

• Vendors may publicly reply to reviews. Personal info or harassment in replies is prohibited.

10) Accessibility Statement

Last updated: 12-Oct’25

We aim to conform to WCAG 2.1 Level AA where reasonably practicable. Features include keyboard navigability, alt text for key images, sufficient colour contrast, and resizable text.

Feedback & assistance: Support@mantae.in If you need content in an alternative format or assistance placing an order, contact us.

11) Environmental & Sustainability Commitment

Last updated: 12-Oct’25

• Our mission is to reduce edible food waste by connecting consumers with Vendors’ surplus.
• We prioritise onboarding businesses that practise safe waste reduction and encourage sustainable packaging (reusable/compostable where possible).
• We publish periodic impact highlights (meals rescued, CO₂e avoided) based on reasonable estimation methods.

12) Data Retention & Deletion Policy (User & Vendor Accounts)

Last updated: 12-Oct’25

1. Retention

• Account & transaction records: retained while the account is active and as required by tax/audit laws (typically 7–8 years in India).
• Analytics/marketing identifiers: retained per consent status or until you delete/reset identifiers; logs may rotate periodically.

2. Deletion

• Request deletion via Settings → Privacy → Delete account or email [Support Email]. We delete or de‑identify personal data unless retention is required by law (fraud prevention, tax, dispute).
• Backups are overwritten on normal cycles; some data may persist in encrypted backups for a limited period.

3. Portability & correction

See Privacy Policy for how to access/correct/port your data.

12.1) Age & Eligibility Policy

Last updated: 12-Oct’25

• The Platform is intended for users 12+. Users under the legal age of contract in their jurisdiction must use the Platform under the supervision of a parent/guardian. Alcoholic beverages (if ever listed) are restricted to legal‑age users and require ID at pickup.

14) Contact Directory

• Customer Support: Support@mantae.in
• Grievance Officer (India): Chandan Bhuiya, grievance@mantae.in, +91-8971225258
• Vendor Support: Vendor@mantae.in

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